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Volume 9 Issue 4 (2024)

Articles

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Telework in a Digitalizing Hotel Landscape
Reed Davisson and Susan E. Gordon

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Service Quality Dynamics: Exploring the Impact of Novelty on Customer Enjoyment and Satisfaction with Serving Robots
Buket Yasar, Eun-Kyong (Cindy) Choi, Hyun-Woo (David) Joung, and Heelye (Jason) Park