Volume 9 Issue 4 (2024)
Articles
Telework in a Digitalizing Hotel Landscape
Reed Davisson and Susan E. Gordon
Service Quality Dynamics: Exploring the Impact of Novelty on Customer Enjoyment and Satisfaction with Serving Robots
Buket Yasar, Eun-Kyong (Cindy) Choi, Hyun-Woo (David) Joung, and Heelye (Jason) Park
