•  
  •  
 

Most Popular Papers *

PDF

Do All Angry Customers Complain?
Hyounae (Kelly) Min and Hyun Jeong Kim

PDF

Does Ranking Explain Actual Performance? A Case of WEF Tourism Competitiveness Report
Mohd Hafiz Hanafiah, Mohamad Abdullah Hemdi, and Ismail Ahmad

PDF

Do Hotels and Mixed-Use Projects Benefit Each Other? Evidence from China
Yun Zhang, Chun-Hung (Hugo) Tang, and Yunzi Zhang

PDF

Don’t Make Your Guests Wait on Line
John Gerdes Jr. and Betsy Stringham

* Based on the average number of full-text downloads per day since the paper was posted.
» Updated as of 12/20/21.