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Most Popular Papers *

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Service Quality Dynamics: Exploring the Impact of Novelty on Customer Enjoyment and Satisfaction with Serving Robots
Buket Yasar, Eun-Kyong (Cindy) Choi, Hyun-Woo (David) Joung, and Heelye (Jason) Park

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Telework in a Digitalizing Hotel Landscape
Reed Davisson and Susan E. Gordon

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Robot Chef Adoption: The New Industry Strategy To Combat Labor
Jeffrey Pittman ll, Cindy Choi, and James J. Taylor

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Empowering Inclusivity: Leveraging Technology for Designing Accessible Events
Smita Singh, Godwin-Charles Ogbeide, and Jazmyn Johannassen

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Using Gerontechnology for Care Transition Conversations in Senior Living
Roschelle L. Fritz, Catherine Van Son, Chris Veloicaza, Stephanie Soriano, and Gabrielle Barling

* Based on the average number of full-text downloads per day since the paper was posted.
» Updated as of 07/23/24.