Executive Summary
The hospitality industry faces an unprecedented labor shortage, prompting a surge in technological solutions. This reflection paper explores how innovations such as robotics, artificial intelligence, and digital applications are being deployed to bridge these staffing gaps. By analyzing the role of technology in areas like housekeeping, guest services, event, and culinary operations, implications for service quality and industry standards are also assessed. While technology offers potential alleviation for labor challenges, it's crucial to consider its impact on the inherent human-centric nature of hospitality.
Recommended Citation
Haywood, Donna and Singh, Smita Dr.
(2024)
"Tech-Savvy Hospitality: A Strategic Approach to Overcoming Labor Shortages,"
ICHRIE Research Reports: Vol. 9:
Iss.
2, Article 2.
Available at:
https://via.library.depaul.edu/ichrie_rr/vol9/iss2/2
