ICHRIE Research Reports

Executive Editors: Nicholas Thomas, DePaul University
  Lisa Young, DePaul University
  Chris Roberts, DePaul University
Journal Assistant: Jenn Vallimont, DePaul University

The purpose of the ICHRIE Research Reports is to generate a series of peer-reviewed research reports that are based on academic research findings and is targeted towards industry practitioners and policymakers. ICHRIE Research Reports translate academic research findings into practical applications.

The ICHRIE Research Reports are electronically published with open access to all ICHRIE members.

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Current Volume: 5



Do All Angry Customers Complain?
Hyounae (Kelly) Min and Hyun Jeong Kim