Publication Date
2024
Executive Summary
Sound systems have a profound impact on customer experiences, shaping perceptions, managing noise pollution, and enhancing a business's brand image. This document provides an in-depth exploration of the factors involved in designing, integrating, and programming commercial audio-visual (AV) systems. The process entails understanding the unique needs of a business, assessing the physical environment, and selecting the most suitable audio and visual solutions, followed by careful integration and programming for an optimal user experience. A critical aspect of AV system design is zoning, which allows for tailored auditory experiences in different areas within a venue. While the initial investment in a high-quality sound system can be substantial—factoring in equipment, installation costs, and potential venue alterations—the return on investment can be significant through enhanced customer satisfaction and brand loyalty. The document concludes by emphasizing the essential role sound systems play in delivering positive customer engagement and satisfaction.
Recommended Citation
Alonso, Jonathan
(2024)
"The Impact of Sound Systems on Customer Experience,"
ICHRIE Research Reports: Vol. 9:
Iss.
2, Article 1.
Available at:
https://via.library.depaul.edu/ichrie_rr/vol9/iss2/1
