Executive Summary
The hospitality industry faces challenges in delivering consistent, engaging, and scalable training. Traditional training often fails to address cost, efficiency, and learner engagement. Organizations are turning to technologies like artificial intelligence (AI) to enhance employee development, including AI-driven avatars. Drawing on recent literature in microlearning, avatar-mediated education, and technological adoption models, this study examines the potential of AI avatars to personalize instruction, enhance accessibility, reduce costs, and enhance learning outcomes. Content analysis of fifteen YouTube videos reveals ten themes associated with the use of AI avatars in real-world hospitality settings. The report includes implementation guidelines for integrating AI avatars into their workforce development programs. These findings contribute to the discourse on innovation in hospitality education, offering both theoretical insights and practical implications.
Recommended Citation
Sanders, Eulanda A.; Lopez Llantuy, Nikol K.; and Jiang, Li
(2025)
"AI Avatars in Hospitality Employee Training: Transforming Learning Through Innovation,"
ICHRIE Research Reports: Vol. 10:
Iss.
4, Article 2.
DOI: 10.61701/736487.462
Available at:
https://via.library.depaul.edu/ichrie_rr/vol10/iss4/2
Included in
Adult and Continuing Education Commons, Business Administration, Management, and Operations Commons, Curriculum and Instruction Commons, Hospitality Administration and Management Commons, Human Resources Management Commons, Online and Distance Education Commons, Social and Behavioral Sciences Commons
