Publication Date


Executive Summary

This study has attempted to examine and document perceptions and opinions of hotel executives about issues and trends in information technology. Respondents have a wide variety of titles including CEOs, owners, and general managers of numerous different properties in lodging industry. The results of this study provide empirical evidence to substantiate current technology issues and trends within the lodging context. The results shows that hotel executives have recognized the importance of connectivity between hotel guests and hotel technologies. Findings in this study offers an opportunity to examine the status quo of technology’s influence on the U.S. lodging industry. It is the authors hope that this benchmark study will serve as a platform from which future studies of greater depth and specificity may be undertaken.