Most Recent Additions

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Do All Angry Customers Complain?
Hyounae (Kelly) Min and Hyun Jeong Kim

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So Just How Satisfied Are Millennials with Their Hotel Experience?
Seunghyun "James" Kim, Jaemin Cha, Arjun Singh, Bonnie Knutson, and Forrest Morgeson

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Don’t Make Your Guests Wait on Line
John Gerdes Jr. and Betsy Stringham

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Matching Reviewers to Customers: The Role of Demographics and Preferences in Hotel Online Booking
Cheng Chu Chan, Long W. Lam, Cheris W. C. Chow, Lawrence Hoc Nang Fong, and Rob Law

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Does Ranking Explain Actual Performance? A Case of WEF Tourism Competitiveness Report
Mohd Hafiz Hanafiah, Mohamad Abdullah Hemdi, and Ismail Ahmad

*Updated as of 01/16/22.