Title

“Micro-assessments of Public Services Usability.” (Panel)

Document Type

Article

Publication Date

June 2016

Abstract

Micro-assessments of public services usability: Narrowly-focused, short assessment tools that can be quickly designed, implemented, analyzed and used to make changes to library services. In times of budget constraints and customer service orientation, we recognize improving services with limited resources are still a priority for libraries. We hope to inform our audience of quick and easy ways to assess services in order to help boost their assessment activities by creating opportunities to improve services utilizing micro-assessment strategies.