Established in 2009 with a $7.5 million grant from the Conrad N. Hilton Foundation, the School of Hospitality Leadership is growing quickly. One of the basics students learn is that part of creating an enjoyable hotel stay is meeting traveler expectations. Millennials and the influence of the shared economy are driving this evolution to redefine hotel and travel experience. Nicholas Thomas, assistant professor and director of the J. Willard and Alice S. Marriott Center for Student Development and Engagement at DePaul, and some of the school’s alumni explore a few of the many new trends that hotels are adopting in both existing and new facilities to meet customer expectations.
"The Pursuit of Consumer Happiness: The School of Hospitality Leadership stays on trend with a constantly evolving industry,"
DePaul Magazine: Vol. 1
, Article 5.
Available at: http://via.library.depaul.edu/depaul-magazine/vol1/iss412018/5